FAQs
You’ve got questions. We’ve got answers.
Getting Started:
How do I know if Medical Cannabis is right for me?
Great question. It's important to consult with a medical professional to determine if cannabis is appropriate for you. Different strains of cannabis can have different effects on the body, and the use of cannabis can also have potential benefits and risks.
The most common uses for Medical Cannabis in Australia are chronic pain, insomnia and mental health conditions such as anxiety and depression. If you have a medical condition that has not responded well to traditional treatments, you may want to discuss medical cannabis with an Easykind doctor.
Find if you're eligible for medical cannabis by clicking the button below!
Click Here to Take the Eligibility QuizThe most common uses for Medical Cannabis in Australia are chronic pain, insomnia and mental health conditions such as anxiety and depression. If you have a medical condition that has not responded well to traditional treatments, you may want to discuss medical cannabis with an Easykind doctor.
Find if you're eligible for medical cannabis by clicking the button below!
Where do I have to go?
Only as far as your mobile phone!
We provide our consults via telehealth or phone, so you can access our services from the comfort of your own home. If a prescription is recommended, the medication will be delivered to your door within 2-5 business days, so you won't need to leave your home for any part of your plant-based treatment journey. Our convenient and accessible service aims to make your experience as easy and stress-free as possible.
Click Here to Take the Eligibility QuizWe provide our consults via telehealth or phone, so you can access our services from the comfort of your own home. If a prescription is recommended, the medication will be delivered to your door within 2-5 business days, so you won't need to leave your home for any part of your plant-based treatment journey. Our convenient and accessible service aims to make your experience as easy and stress-free as possible.
How do I know if I am eligible?
To be considered for medical cannabis treatment, there are three criteria that a patient must meet:
First, the patient must have a chronic condition which has been diagnosed by a doctor.
Second, the patient must have spoken to tried conventional prescription medication for their condition.
Third, the medication must have been unsuccessful in fully treating symptoms, or caused adverse side effects.
Find out if you are eligibleFirst, the patient must have a chronic condition which has been diagnosed by a doctor.
Second, the patient must have spoken to tried conventional prescription medication for their condition.
Third, the medication must have been unsuccessful in fully treating symptoms, or caused adverse side effects.
How does the process work?
1. TAKE ELIGIBILITY QUIZ
To be considered for medical cannabis treatment, a patient must have a chronic condition and have tried conventional prescription medication which was unsuccessful or had adverse effects.
2. SCHEDULE INITIAL CONSULT
If eligible, you can proceed to schedule an initial consultation with our doctors who are experts in Medical Cannabis prescription.
3. COMPLETE PRE-CONSULT PATIENT INFO (5-10 mins)
Once scheduled, you will be redirected to a patient information form which takes 5-10 minutes to complete.
4. ATTEND CONSULT
You will receive email reminders and sms (only if you like) leading up to your consult
5. ARRANGE PRESCRIPTION DELIVERY
If you are deemed eligible and provided with a treatment plan by our doctors, you can arrange delivery with our supporting pharmacy.
And that's it! All from the comfort of your home.
Take Your First Step HereTo be considered for medical cannabis treatment, a patient must have a chronic condition and have tried conventional prescription medication which was unsuccessful or had adverse effects.
2. SCHEDULE INITIAL CONSULT
If eligible, you can proceed to schedule an initial consultation with our doctors who are experts in Medical Cannabis prescription.
3. COMPLETE PRE-CONSULT PATIENT INFO (5-10 mins)
Once scheduled, you will be redirected to a patient information form which takes 5-10 minutes to complete.
4. ATTEND CONSULT
You will receive email reminders and sms (only if you like) leading up to your consult
5. ARRANGE PRESCRIPTION DELIVERY
If you are deemed eligible and provided with a treatment plan by our doctors, you can arrange delivery with our supporting pharmacy.
And that's it! All from the comfort of your home.
How do I book a consultation with an Easykind doctor?
Simply take the eligibility quiz below!
After completing the quiz, simply click "Continue" and you'll be directed to our appointment scheduling platform. There, you can provide your details and select a convenient date and time for your appointment.
Click Here to Book a ConsultationAfter completing the quiz, simply click "Continue" and you'll be directed to our appointment scheduling platform. There, you can provide your details and select a convenient date and time for your appointment.
What do you need from me?
Once the consult is scheduled, patients are required to complete a patient informed consent form. It only takes 2-10 minutes to complete.
Where possible, we also collect your ‘Medical Health Summary*’, and any other relevant documentation which you can provide to evidence current medications, allergies and adverse reactions.
*Your one-page medical summary outlines your diagnosed medical condition and current prescriptions. You can access your shared health summary through 'My Health Record' in your MyGov account, or by simply calling your GP clinic.
Click Here to Get StartedWhere possible, we also collect your ‘Medical Health Summary*’, and any other relevant documentation which you can provide to evidence current medications, allergies and adverse reactions.
*Your one-page medical summary outlines your diagnosed medical condition and current prescriptions. You can access your shared health summary through 'My Health Record' in your MyGov account, or by simply calling your GP clinic.
Easykind (formerly Cannabate):
Why Easykind (formerly Cannabate)?
Easykind is more than just a company, it is a story of two brothers who sought to change the game for those living with chronic conditions. James, who has a legal background, and Charlie, who specialises in marketing, started Easykind (formerly Cannabate) with the aim of providing affordable cannabis products to everyday Australians.
James, who battled chronic pain, Lyme disease, and undiagnosed ADHD in his teenage years and early twenties, turned to cannabis for relief. He discovered CBD oil, which transformed his life, and inspired him and Charlie to launch Easykind (formerly Cannabate).
Affordability and accessibility are our mission. We recognise that dealing with a chronic condition is hard enough, without being priced out of finding relief. Easykind is committed to making affordable cannabis products easily accessible to Australians, helping them focus on their health and wellbeing without added financial stress. We don’t operate like a normal pharmaceutical company or clinic, because we’re not. We’re a small team, who put patients first. That’s our promise.
James, who battled chronic pain, Lyme disease, and undiagnosed ADHD in his teenage years and early twenties, turned to cannabis for relief. He discovered CBD oil, which transformed his life, and inspired him and Charlie to launch Easykind (formerly Cannabate).
Affordability and accessibility are our mission. We recognise that dealing with a chronic condition is hard enough, without being priced out of finding relief. Easykind is committed to making affordable cannabis products easily accessible to Australians, helping them focus on their health and wellbeing without added financial stress. We don’t operate like a normal pharmaceutical company or clinic, because we’re not. We’re a small team, who put patients first. That’s our promise.
Where are you located?
At Easykind (formerly Cannabate), we're all about helping as many people as possible, no matter where they're from! While our team is from Melbourne, we're proud to be helping patients Australia wide.
Using our telehealth service and prescription delivery, you can kick back and relax at home while we take care of the rest. No need to worry about venturing out into the world when you can get the relief you need right from your couch!
Using our telehealth service and prescription delivery, you can kick back and relax at home while we take care of the rest. No need to worry about venturing out into the world when you can get the relief you need right from your couch!
Where do you source your cannabis?
We source Cannabis from suppliers all across Australia, who have growers all over the world!
Products:
What is Cannabis flower?
Cannabis flower, also known as marijuana flower or bud, is the part of the cannabis plant that contains the highest concentration of cannabinoids, which are the compounds responsible for the plant's psychoactive and medicinal effects.
The flower is the part of the plant that is typically harvested, dried, and consumed via inhalation for recreational or medicinal purposes.
The flower is the part of the plant that is typically harvested, dried, and consumed via inhalation for recreational or medicinal purposes.
How do I acquire CBD oil or flower?
The only legal access to Medical Cannabis products in Australia is through a doctor.
It can be hard to find someone to trust on your Medical Cannabis journey. That's where Cannabate comes in.
It can be hard to find someone to trust on your Medical Cannabis journey. That's where Cannabate comes in.
Once approved by the doctor, how do I get my prescription medication?
If you are deemed eligible and provided with a treatment plan by our doctors, you will receive a call from our supporting pharmacy within 24-48 hours to organise delivery or pickup!
How long does it take to arrive after consult?
After organising delivery with the pharmacy, patients receive their medication in 2-5 business days.
What do I do if I have an issue with my prescription medication?
If you have any issue with your prescription medication, please immediately call us on 0450 222 484, or email:
patients@easykind.com.au
patients@easykind.com.au
Can I buy your products without a consultation?
Our medical cannabis products are not available for purchase by consumers without a prescription, as current laws require a prescription to undertake a plant-based treatment plan. That's why we have established a network of authorised prescribers who specialise in plant-based prescriptions.
Our experts in Medical Cannabis prescription are dedicated to providing patients with the support they need to access medical cannabis treatments safely and efficiently.
We understand that navigating the process of obtaining a medical cannabis prescription can be complicated, which is why we're committed to simplifying the process for patients, just like us.
Our experts in Medical Cannabis prescription are dedicated to providing patients with the support they need to access medical cannabis treatments safely and efficiently.
We understand that navigating the process of obtaining a medical cannabis prescription can be complicated, which is why we're committed to simplifying the process for patients, just like us.
Payments & Billing:
How much is the doctor's consultation?
The initial consultation costs only $59.
Follow up and Return consultations are only $29.
Follow up and Return consultations are only $29.
How do I pay for a consultation?
Once you book your consultation, we'll give you a call to organise payment!
How do I pay for the product?
Payment for the medicine is through the pharmacy.
Within 24-48 hours of the consultation, the pharmacy call to organise pick-up or delivery.
Within 24-48 hours of the consultation, the pharmacy call to organise pick-up or delivery.
Policies:
What is your cancellation policy?
We kindly request that you provide at least 24 hours' notice if you need to cancel your scheduled consultation. Any cancellations made with less than 24 hours' notice are non-refundable out of respect for the doctor's time and commitment to your appointment.
If you provide us with 24 hours' notice or more, we can issue a full refund or reschedule your consultation for a more convenient time.
If you provide us with 24 hours' notice or more, we can issue a full refund or reschedule your consultation for a more convenient time.
What if I can't make my scheduled consultation?
Life happens, so we understand things don't always go as planned. All that we ask is that you communicate unavailability 24 hours before the consultation, and we can help find a more suitable time.
To secure your booking time, we take payment 24 hours before the consultation. This allows us to confirm the doctor's schedule in advance. We do right by them, as we do our patients.
To secure your booking time, we take payment 24 hours before the consultation. This allows us to confirm the doctor's schedule in advance. We do right by them, as we do our patients.
What about if my medicine is damaged?
To remedy any manufacturing defects with your medicine's packaging, please contact us at patients@easykind.com.au or call 0450 222 484.
We'll organise replacement of the medicine with the pharmacy free of charge and assist you with any issues that may have arisen.
We'll organise replacement of the medicine with the pharmacy free of charge and assist you with any issues that may have arisen.
Contact:
How do I contact customer service?
If you aren't a patient with but you have questions, you're welcome to call us on 0450 222 484, or email:
info@easykind.com.au
Call 0450 222 484info@easykind.com.au
How do I contact patient support?
Existing members of the Easykind (formerly Cannabate) family can contact us at patients@easykind.com.au to provide personal information or supporting documents, offer suggestions, or simply to say hello. We love hearing from you - it's why we do what we do.
Email patients@easykind.com.auMore Questions?
Navigating the cannabis space can be tricky with all of the red tape. We're people people, so you're welcome to call us on 0450 222 484 to speak with a friendly expert.
We're here to help you on your journey - whether that is with Cannabate, or one of our partner clinics. That's why we're for patients, by patients.
Call Us on 0450 222 484We're here to help you on your journey - whether that is with Cannabate, or one of our partner clinics. That's why we're for patients, by patients.
Are you right for cannabis treatment?
More questions? Email: info@easykind.com.au
More questions? Email: info@easykind.com.au