easykind telehealth consultations: How it works

Start by completing our pre-screening HERE to get an idea of whether we are the right clinic for you. If you want to go ahead, you can book an initial phone consultation with one of our friendly doctors or nurse practitioners. Typically, we’ll call you before the consultation to introduce ourselves and ensure you’re comfortable with the process. However, you’re always welcome to contact us directly with any questions.

To secure your consultation, you’ll need to do two things:

1. Payment: Please make your $29 payment at least 24 hours before your consultation to confirm your timeslot.
2. Patient Intake Form: Complete the patient intake form, which will be emailed to you upon booking.

You’ll receive a text reminder prior to your consultation. When you get this, make sure your phone’s sound is turned on so you don’t miss the call from your doctor or nurse practitioner! All consultations are conducted over the phone—there is no need for a camera or video chat. It’s just a regular phone call.

Our doctors and nurse practitioners are friendly and compassionate, and they’ll do everything they can to make the process as easy as possible. However, please remember that since this is a medical consultation, there are certain questions they need to ask, similar to a visit with your GP.

Initial consultations typically last between 20 to 30 minutes. The best part? You never have to leave your home, from booking to the consultation itself!

• Ask any burning questions about alternative healthcare
  Do you have concerns or hesitations? Your doctor or nurse practitioner is here to guide you through the entire process, ensuring you feel informed and comfortable every step of the way.

• Questions about pricing?
  We understand that cost is an important factor. Transparency is key for us, and your doctor or nurse practitioner will consider your financial situation if recommending any treatment options.

• Questions about your monthly limit?
  Your doctor or nurse practitioner can clarify if any limits apply to your treatment options.

• Wondering how to use your prescribed medication?
  Your doctor or nurse practitioner will explain precisely how to use your medication, ensuring you understand dosage, frequency, and any specific instructions.

• Can you drive while on your medication?
  If you’re concerned about whether you can drive while taking your medication, your doctor or nurse practitioner will discuss this with you, providing clear guidance based on your specific prescription.

• Curious about why we can’t talk more casually about our treatment options?
  Your doctor or nurse practitioner can provide detailed, personalised information during your consultation.

For details on our full cancellation policy, please refer to our Terms & Conditions. You can reschedule or cancel your consultation by informing us at least 24 hours in advance.

If you miss your appointment without notifying us within this timeframe, you may need to pay again to rebook, as our doctors or nurse practitioners’ time is reserved based on their availability.

To read about ordering your script and the following steps:
click here